Privacy policy

At Koya Haus, your privacy matters. This policy outlines how we collect, use, and protect your personal information when you shop with us online.

We comply with the Australian Privacy Principles and only collect information needed to provide and improve your experience.

We may collect:

• Your name, email, phone number, shipping and billing address
• Order details and purchase history
• Device and browser data (e.g. IP address) through cookies
• Information you provide via forms or customer support

We use your information to:

• Process and deliver your orders
• Communicate order updates
• Provide customer support
• Send marketing (if you’ve opted in)
• Improve your browsing and shopping experience

You can opt out of marketing communications at any time.

Payments & Security

Payments are securely processed via Shopify or PayPal. We don’t store your payment details. Your personal data is kept secure and only for as long as needed.

Third Parties

We only share your information with:

• Shopify (our store platform)
• Payment and shipping providers
• Service providers who help us operate the website

We do not sell your data.

Your Rights

You can request to access, correct, or delete your personal information. If you’d like to do so, please contact us via our website.

Powered by Shopify

Our store is hosted on Shopify. For details on how Shopify handles your data, visit Shopify’s Privacy Policy.